Who would study psychology unless they had some issues?!

Since this is a promotional lecture at a university, Nan Zhubin chose a case where a university teacher was scammed.

This living environment is closer to the students' daily life, and at the same time, it's more intimidating than "students being scammed" to some extent.

Of course, to avoid being too specific and causing secondary harm to the victim, Nan Zhubin selected a case that did not occur at the current school.

After the conversation transcript appeared on the PPT, Nan Zhubin made a gesture with both hands raised to stop: "Students, the upcoming material involves quite a bit of privacy, so please don't take any pictures, okay?"

This sentence is a warning, but it's also setting a trap.

Upon hearing about privacy matters and being unable to take pictures, even students who were "busy in the middle of something" couldn't resist looking up at the podium.

[Scammer A: "Hello, this is the Taobao Customer Service Center, Customer Service No. 642. Am I speaking with Mr. W?"

W: "Yes, that's me. What's up?"

Scammer A: "Okay, we're here to remind you that, according to our back-end display, your annual black diamond membership will officially take effect in an hour. We're contacting you to remind you to participate in the event. There's an internal product trial at 8 p.m. tonight if you need it..."

W: "Wait, I didn't subscribe to your membership. Is there something wrong?"

Scammer A: "..."

W: "Is there something wrong?"

Scammer A: "Hold on... Are you Mr. W-someone? Could you please provide your phone number for our privacy protection?"

W: "152XXXXXXXX."

Scammer A: "Okay, hold on... Sorry, there may truly be an issue. The one who opened the membership is another Mr. W with the same last digits... We're very sorry for the inconvenience our mistake has caused you."

W: "No worries, just cancel this membership for me, I don't need it."

Scammer A: "Alright, actually, having this membership offers many benefits. If you need it, we can give you a free first month..."

W: "I don't need online shopping, just cancel it for me. You said earlier this is an annual membership, right? It will automatically charge me later, so cancel it!"

Scammer A: "… Please hold on." ]

Seems a bit interesting, huh.

——Driven by curiosity, the students who looked up couldn't take their eyes off the detailed conversation transcript.

Compared to the massive yet concise "case reports" Judge Chen just presented, Nan Zhubin's detailed report is truly, subtly, covertly, secretly—

More likely to arouse curiosity.

Or, it's the desire to peep at private matters... or rather, it captures the students' attention to learn.

"First is the customary opening, using a relatively formal identity to create a certain level of trust. Scammers always do this."

Nan Zhubin pointed at the PPT: "But this scammer is more clever. Because generally, calls from scammers preset scenarios requiring you to transfer money, like 'a crime requires a bond payment', 'to minimize fraud risk your funds need to be transferred to a safe account', 'a family member is hospitalized requiring surgery fees', etc."

"In this case, throughout the entire conversation, the scammer never mentioned asking the victim to 'transfer money', the preset scenario involved having the victim complete some verification tasks through official apps and public platforms to 'avoid losing money'. It wasn't until the conversation ended that the victim realized they had been scammed."

Nan Zhubin didn't use some formal theoretical expressions, after all, this is a class, and imparting knowledge requires being as colloquial as possible.

He lightly tapped the laser pointer: "Let's continue."

[Scammer A: "Sorry, Mr. W, because your membership is about to activate, it can't be canceled now. We can waive the membership fee for the first month, but due to promotional activities, we'll automatically renew the membership for the second month. You can log in and cancel it with customer service tomorrow, or we can contact you to cancel from the third month onward..."

W: "You cancel it for me, I don't care. This is your mistake. And you're going to charge me for the second-month renewal, right? How much?"

Scammer A: "It's 98 yuan per month, but our coupons start at 100 yuan..."

W: "Oh, if my account doesn't have that much money, will it automatically stop the membership?"

Scammer A: "Well, this... uh, because it's a diamond membership, it might affect your credit rating."

W: "… You cancel it for me right now!" ]

Nan Zhubin stopped the second page of the PPT on the projector, watching as more than half of the students had their heads raised, with the rest looking up and down intermittently.

He scanned the room, pointing at one particularly engaged student leaning forward.

"This student, let's assume you're Mr. W, what kind of emotions would you have now?"

The student being pointed out blinked, seemingly a bit nervous, thought for a moment, and said, "I'd definitely be angry."

Nan Zhubin asked, "Why's that?"

"Because it's the other side's mistake, which caused me a lot of trouble. Not only was my time wasted, but they're also saying they'll automatically deduct fees and affect my credit."

"And..." The student frowned, seemingly empathizing, "The other side isn't even apologizing, they're just saying some official words and even trying to mislead me into accepting it, which is really annoying."

Nan Zhubin nodded: "Very good, thank you, student."

After signaling the student to sit down, Nan Zhubin pointed at the PPT transcript to begin his explanation.

"Actually... the scammer did 'apologize' here. But just like what this student mentioned earlier, the apology lacked sincerity, and the consequences only—serve to enrage people."

"And that's exactly the goal of these criminals."

Nan Zhubin spread his hands, making a gesture of displaying something.

"In most of the fraud cases we study, scammers usually choose a higher position to intimidate the victim into transferring money;"

"But this group of scammers did the opposite. They elevated the victim to a higher position, taking on the identity of a customer service agent who made a mistake, to entice and enrage the victim."

"In such cases, the victim might think they hold the upper hand. The '98 yuan' loss provides an opportunity, where some people might cooperate with the scammer to avoid the loss; and even if some don't care about the 'mere 98 yuan', they might, driven by their anger, actively push the conversation forward—to vent their anger, or out of so-called 'pettiness'."

"This is the first clever tactic of these criminals." Nan Zhubin's eyes darkened.

The atmosphere in the classroom became more serious.

He clicked the laser pointer, switching to the next page of the PPT.